CourtFlow support

CourtFlow is free to use and lets you keep up to five saved plays, with PDF export included.

CourtFlow Pro removes the limit entirely and adds vertical video export and the experimental AI play generator.

When an export finishes, CourtFlow hands the file to the standard iOS share sheet and you choose where it goes — Files, Photos, a message, or another app. Nothing is uploaded anywhere; the file is created on your device.

If you're not sure where a file ended up, the share sheet's "Save to Files" option lets you pick a folder you'll remember.

Video export renders every frame of your play at full 1080×1920 resolution on the device itself. A long play with many steps takes longer than a short one, and it's normal for the phone to warm up. Leave CourtFlow in the foreground while it works.

If an export fails or produces a file that won't play, email us with the play name and roughly how many steps it has — that's usually enough for us to reproduce it.

Your plays are stored on your device, inside CourtFlow's own storage. There is no CourtFlow account and no cloud sync, so deleting the app deletes your plays.

If a play matters to you, export it — a PDF is a durable copy you can keep anywhere. Cloud sync and team sharing are on our list, but they are not in this version.

CourtFlow Pro is $59.99 per year, billed as an auto-renewing subscription through Apple. It includes unlimited saved plays, vertical video export, and the experimental AI play generator.

Payment is charged to your Apple Account at confirmation of purchase. The subscription renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period.

Open Unlock Pro in the library and tap Restore purchases. This asks Apple directly what your Apple Account owns and re-applies it.

Two things to check first: that you're signed in with the same Apple Account that bought the subscription, and that the device has a working internet connection. CourtFlow deliberately never revokes Pro just because it can't reach the App Store, so if you're offline it will keep working until the period genuinely ends.

If restoring doesn't fix it, email us — please include the Apple Account email used for the purchase.

Subscriptions are managed by Apple, not by us. On your device open Settings → [your name] → Subscriptions, choose CourtFlow, and cancel or change it there.

Canceling stops the next renewal. You keep Pro until the end of the period you already paid for.

Open Unlock Pro in the library and tap Redeem offer code. Apple's redemption sheet opens and you enter the code there.

Codes are issued by us through Apple and are tied to an Apple Account once redeemed. If a code is rejected, check that it hasn't already been used and that your device's App Store region matches the one the code was issued for.

All CourtFlow purchases go through Apple, so refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com using the Apple Account that made the purchase.

If Apple grants a refund, CourtFlow returns to the free tier automatically the next time it checks. Your saved plays are not deleted, but you'll only be able to edit within the free limit.

CourtFlow has no servers. The AI play generator sends your description directly from your device to the provider you choose — xAI (Grok) or Anthropic (Claude) — using your own account with them.

That means we never see your prompts and never mark up the cost of the model. It also means you pay that provider directly for what you use, separately from your CourtFlow Pro subscription.

Your key is stored in the iOS Keychain on your device and is sent only to that provider. We never receive it.

The generator is labeled Experimental on purpose. It's a starting point for a play you then edit by hand, not a finished diagram — treat what it produces as a first draft.

Being specific helps a lot. "Sideline out of bounds against a 2-3 zone, need a corner three" gives far better results than "make me a play."

No. CourtFlow never accesses the camera or the microphone and will never prompt you for either.

The app declares those permissions only because the open-source video library it uses to build MP4 files (FFmpeg) contains capture code Apple's automated checks can see. CourtFlow only uses it to turn still images into a video. Nothing requests the permissions, so no prompt can appear.